Belgravia Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Belgravia Carpet Cleaners provides carpet and upholstery cleaning and associated services to residential and commercial customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions.
1. Definitions
For the purposes of these Terms and Conditions:
Customer means the person, firm or organisation booking or receiving services.
Company, we or us means Belgravia Carpet Cleaners.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, end of tenancy cleaning of soft furnishings and any related services agreed between the Customer and the Company.
Premises means the location where the Services are to be carried out.
2. Scope of Services
The Company provides professional cleaning services focused on carpets, rugs, upholstery and soft furnishings. The exact scope of the Services for each booking will be as described in the booking confirmation provided to the Customer.
Any additional tasks or services requested on the day that were not agreed at the time of booking are subject to the Companys approval, availability and additional charges. The Company reserves the right to decline any additional work that was not included in the original booking.
3. Booking Process
Bookings may be made by the Customer through the Companys accepted contact and booking channels. By making a booking, the Customer confirms that they are over 18 years of age and authorised to book Services at the Premises.
The Customer is responsible for providing accurate information about the Premises, including the number and size of rooms, type of flooring, condition of carpets or upholstery, presence of pets and any known stains or damage. The Company relies on this information to estimate the time required and the price.
All bookings are subject to availability and are not confirmed until the Company issues a booking confirmation. The Company may refuse or cancel a booking at its discretion, for example where the Premises are unsafe, access is not possible or the Services requested are not suitable.
The Customer must ensure that an adult is present at the Premises at the agreed start and finish times unless alternative access arrangements have been expressly agreed in advance.
4. Access and Parking
The Customer must provide safe and reasonable access to the Premises, including any codes, keys or entry instructions needed. Where keys are provided, it is the Customers responsibility to ensure they are in good working order.
The Customer is responsible for arranging parking for the Companys vehicle as close to the Premises as reasonably possible. Any parking charges, permits or congestion-related charges incurred in order to provide the Services will be added to the final invoice unless otherwise agreed in advance.
5. Customer Obligations
The Customer agrees to:
Ensure the Premises are safe for the Companys operatives, including notifying the Company of any health and safety risks, hazardous materials, loose flooring, faulty electrics or other dangers.
Remove small and breakable items, personal belongings and, where feasible, light furniture from the areas to be cleaned prior to the arrival of the Companys operatives.
Ensure that there is functioning electricity and water supply at the Premises for the duration of the Services.
Inform the Company of any previous cleaning methods used, including the use of home remedies, strong chemicals, or do-it-yourself cleaning machines, as these may affect results.
Notify the Company of any delicate fabrics, existing damage, stains, discolouration, shrinkage or instability in carpets or upholstery before work starts.
6. Pricing and Quotations
Prices are generally provided as fixed quotes based on information supplied by the Customer, or as hourly rates where agreed. All prices are provided in pounds sterling and are exclusive of any additional charges that may arise in accordance with these Terms and Conditions.
The Company reserves the right to adjust the quoted price if the information originally supplied by the Customer was incomplete or inaccurate, or if upon arrival the scope of work is materially different from that described at the time of booking. In such cases, the Company will inform the Customer and seek approval before commencing work or continuing beyond the original scope.
Where a minimum charge applies, this will be communicated at the time of booking. Travel surcharges may apply to certain areas and will be advised in advance where applicable.
7. Payments and Invoicing
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company accepts the forms of payment communicated at the time of booking or on the invoice.
For commercial Customers or larger jobs, the Company may issue an invoice payable within a specified number of days from the invoice date. Time for payment shall be of the essence.
The Company reserves the right to request a deposit or prepayment to secure a booking. Any deposit required will be communicated before the booking is confirmed. Deposits may be non-refundable if the cancellation policy is not followed.
If payment is not received by the due date, the Company may charge interest on the overdue amount at the statutory rate permitted under UK law and may seek recovery of any costs incurred in collecting overdue sums.
8. Cancellations, Rescheduling and No Access
The Customer may cancel or reschedule a booking by giving the Company adequate notice through an accepted communication method.
If the Customer cancels or reschedules with sufficient notice in accordance with the Companys then current cancellation policy, any deposit paid may be refunded or carried forward, as communicated at the time of booking.
If the Customer cancels with short notice, fails to provide access to the Premises at the scheduled time, or is not present without prior agreement for alternative access, the Company may apply a cancellation fee. This may be up to the full value of the booked Services to cover lost time and costs.
The Company may cancel or reschedule a booking due to unforeseen circumstances, such as staff illness, vehicle breakdown, extreme weather or other events beyond its reasonable control. In such cases, the Company will offer an alternative appointment. The Company shall not be liable for any consequential loss arising from such cancellation or rescheduling.
9. Service Quality and Limitations
The Company will carry out the Services with reasonable care and skill and in accordance with industry practices for professional carpet and upholstery cleaning.
However, the Customer acknowledges that:
Different fabrics and carpet types may react differently to cleaning methods, and complete stain or odour removal cannot be guaranteed.
Results may be influenced by the age and condition of fibres, previous cleaning attempts, permanent staining, fading, wear, sun damage or heavy soiling.
Some stains may be permanent and only improvement, rather than full removal, may be achievable.
The Company will not be liable for pre-existing damage, wear or deterioration that becomes more visible following cleaning.
Following the Services, carpets and upholstery may remain damp for several hours and the Customer must take care to avoid slips, falls or colour transfer.
10. Damage and Liability
The Company holds appropriate insurance for its activities. If the Customer believes that the Company has caused damage to the Premises or contents, the Customer must notify the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services, giving full details.
The Company will inspect and, if appropriate, investigate any alleged damage. The Customer must allow the Company the opportunity to rectify any damage or to arrange for repair or replacement at its discretion in accordance with its insurance terms.
The Company shall not be liable for:
Any loss or damage arising where the Customer has failed to follow the Companys instructions or reasonable advice.
Any damage caused by faulty or fragile materials, poor installation, wear and tear, pre-existing defects, or inherent weaknesses in fabrics, carpets or fittings.
Any indirect or consequential loss, including loss of profit, loss of use, loss of opportunity or loss of enjoyment.
Subject to liability that cannot be excluded under law, the Companys total aggregate liability arising out of or in connection with the Services shall not exceed the total amount paid or payable for the specific booking giving rise to the claim.
11. Waste Management and Environmental Regulations
The Company will manage waste and residues generated in the course of its Services in accordance with applicable UK waste and environmental regulations. Where practicable, cleaning solutions and residues will be disposed of through appropriate waste systems at the Premises or removed by the Company for disposal off-site.
The Customer must advise the Company in advance if there are any restrictions on disposing of waste water or residues at the Premises. If specialist disposal is required due to contamination or hazardous materials, additional charges may apply.
The Company does not remove large items of waste, furniture, household rubbish or builders debris as part of its standard Services. Any such removal, if agreed, will be subject to separate charges and compliance with local waste and recycling requirements.
12. Health and Safety
The Company will take reasonable steps to protect the health and safety of its operatives, the Customer and other occupants of the Premises while carrying out the Services.
The Customer must not allow children, pets or other persons to interfere with the work being carried out and should keep them away from cleaning equipment, chemicals and wet surfaces.
Certain cleaning products may have odours or require ventilation. The Customer is responsible for ensuring that rooms can be adequately ventilated where necessary and for following any advice given by the Company about re-entry to treated areas.
13. Guarantees and Complaints
The Company aims to provide a high standard of service. If the Customer is dissatisfied with any aspect of the Services, they should contact the Company promptly, normally within 48 hours of completion.
Where a justified complaint is made, the Company will, at its discretion, re-visit the Premises to inspect the work and, where appropriate, re-clean the affected area at no additional cost.
Any guarantee or service commitment does not cover circumstances where the Customer has caused subsequent damage, introduced new stains or soiling, or failed to follow aftercare advice.
14. Property and Keys
If the Customer provides keys or access devices to the Company, these will be used only for the purposes of carrying out the Services and will be kept securely while in the Companys possession.
The Company accepts no responsibility for any alarms, locks or security systems that have not been correctly set, operated or maintained by the Customer. The Customer is responsible for providing full and clear instructions regarding any alarm systems or special access arrangements.
15. Data Protection and Privacy
The Company will collect and process personal information about the Customer as necessary to arrange and provide the Services, manage bookings, issue invoices and respond to enquiries or complaints.
The Company will take reasonable steps to keep such information secure and will not sell or rent personal details to third parties. Information may be shared with insurers, payment processors or other service providers where required to fulfil the Services or legal obligations.
16. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, flooding, fire, pandemic, industrial disputes, transport disruptions, or failure of utilities.
17. Variation of Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking. Continued use of the Services after any changes are published shall constitute acceptance of the updated Terms and Conditions.
18. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or regulator, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
20. Entire Agreement
These Terms and Conditions, together with the booking confirmation and any written variations agreed by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.
